Terms and Conditions

1. Introduction

1.1 By accessing and using the Splitzy application ("App") and associated services ("Services"), you agree to be bound by these terms and conditions ("Terms"). These Terms establish a legal agreement between you and Splitzy Ltd ("Splitzy," "we," "us," or "our") regarding your use of our Services. These Terms are governed by English law, and any disputes will be subject to the jurisdiction of the English courts. Please review them carefully and reach out to us if you need any clarification.

1.2 These Terms grant you a personal Splitzy account for your individual use. Your account is strictly for your personal use only and may not be transferred or shared with others.

2. Who We Are and How to Contact Us

2.1 The App and Services are provided by Splitzy Ltd, a company registered in England and Wales. Our registered office is located at Splitzy Ltd, 165-167 Great Portland Street, 5th Floor, London, W1W 5PF, under company number 14962455.

2.2 You may reach us through the following channels:

• Email: hello@splitzy.me

• Mail: Splitzy Ltd, 165-167 Great Portland Street, 5th Floor, London, W1W 5PF

2.3 We will communicate with you via the App or through the contact information you provided when registering your account. By using the App, you consent to receive communications from us electronically. In the event of concerns regarding the security of your Splitzy account or if we detect any potential or actual fraudulent activity, we will reach out to you via email, telephone, or both. However, we may refrain from contacting you if doing so would violate legal requirements or compromise our security protocols.

2.4 Your use of our Services is also subject to our Privacy Policy, which works in tandem with these Terms. We are dedicated to safeguarding your privacy and handling your personal information with care. Our Privacy Policy outlines how we collect, use, and share your personal data, as well as how you can manage and delete it. For the latest version of our policies, please visit https://splitzy.me

3. Eligibility for a Splitzy Account

3.1 To register for a Splitzy account, you must be at least 16 years old and a resident of the United Kingdom. By downloading the App and creating a Splitzy account, you confirm that you meet these criteria.

3.2 You agree to provide accurate, complete, and up-to-date information at all times. Upon request, you must promptly supply evidence of your funding sources. By accepting these Terms, you authorise us, or a third party acting on our behalf, to conduct any necessary checks to verify the information provided. This may include inquiries into commercial databases or credit reports. We are not liable for any losses incurred as a result of incomplete or inaccurate information.

3.3 You are permitted to maintain only one Splitzy account. If we identify that you have created multiple accounts, we reserve the right to merge or close the duplicate accounts. We may also terminate all associated accounts if we have reason to believe they were created to bypass any Service restrictions.

3.4 Your Splitzy account is for your personal use only. You may not use it on behalf of another person or entity, nor allow others to operate it. If we suspect your account is being used for third-party transactions, we reserve the right to suspend or close your account.

3.5 The name on your Splitzy account must match the name on any linked bank accounts. Any discrepancies may result in the suspension of your account pending inquiries.

4. Using Your Splitzy Account

4.1 Your Splitzy account allows you to:

• Connect to your UK bank accounts
• Generate payment links to share with friends
• Track and manage group expenses
• Send and receive payments through your linked bank account

4.2 Splitzy does not directly handle or manage any funds on your behalf. We do not issue or hold electronic money, nor do we provide payment services.

5. Changes to These Terms

5.1 We reserve the right to modify these Terms at any time. You will be deemed to have accepted any changes unless you cancel your account within the App or provide us with written notice within one month of the changes being communicated.

5.2 Certain changes may be made immediately without prior notice if they are required by law or relate to transaction limits, account security, or at the request of Tink.

5.3 If you disagree with any changes, you should discontinue using the App. Your continued use of the App after the effective date of any updates will constitute your acceptance of the revised Terms.

6. Account Fees

6.1 The Splitzy app is free to download, and we do not charge any fees for the standard use of a Splitzy account.

7. Connecting Your Personal Bank Accounts

7.1 After creating an event or expense within the Splitzy app, you will be prompted to link your bank account. This connection is facilitated through an Account Information Services ("AIS") API provided by Tink Financial Services Limited ("Tink"), which establishes a secure connection with your bank.

7.2 By using this service, you consent to Tink accessing your banking data and agree to abide by Tink's Terms & Conditions and Privacy Notice.

7.3 By using Splitzy's services, you acknowledge and consent to our caching of your consent details and related data associated with Account Information Services (AIS). This caching enhances service efficiency and user experience by minimising the need for repeated data requests.

7.4 The cached data may include, but is not limited to, your consent details, account information, and any other information necessary for providing our services.

7.5 The primary purposes of caching your data are:

• To reduce the frequency of data requests to your financial institutions.
• To minimise potential disruptions or delays in service delivery.
• To improve the overall performance and responsiveness of our services.

7.6 We are committed to maintaining the security and confidentiality of your cached data. All cached data is securely stored in accordance with industry standards and regulatory requirements.

7.7 Cached data will be retained only as long as necessary to provide our services to you or as required by law. Once it is no longer needed, we will securely delete or anonymize your cached data.

7.8 You have the right to withdraw your consent for caching your AIS details at any time. To do so, please contact our support team at hello@splitzy.me or delete the AIS account via the Splitzy mobile app.

7.9 Upon withdrawal of consent, we will cease caching your data and delete any cached data in line with our data deletion policies. However, this may affect our ability to deliver certain services effectively.

7.10 We may update this clause periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes and obtain your consent where necessary.

8. Making Payments

8.1 While Splitzy facilitates payment transactions (such as through payment links generated on the platform), Splitzy does not directly process payments. All payment transactions are conducted using Open Banking and are processed through Tink (https://www.tink.com). Transactions are completed via your own banking app.

8.2 If a transaction is declined or other issues arise, such as duplicate or fraudulent activity, you should immediately contact your bank for assistance.

8.3 Transactions initiated through the Splitzy platform are subject to the security checks of the respective banks. We advise caution when transacting with unfamiliar merchants or individuals. Merchants should also verify the legitimacy of consumers. Splitzy is not responsible for:

• The consequences of relying on content provided via the platform.
• Your interactions with third parties, including the Payment Infrastructure Service Providers (PISPs), your bank, or other service providers facilitated through our platform.

8.4 By using this service, you consent to Tink initiating payments on your behalf and agree to Tink's Terms & Conditions and Privacy Notice

9. Keeping Your Account Secure

9.1 It is crucial to safeguard your Splitzy account by taking appropriate security measures. Ensure that your device and the passcode associated with your Splitzy account are kept secure. Do not write down, share, or disclose your PIN or passcode to anyone, and do not allow unauthorised individuals to access or use your Splitzy account.

9.2 If you suspect that your Splitzy account has been compromised, please contact us immediately via the App or by emailing us at hello@splitzy.me.

9.3 All your transactions are recorded in the "Activity" section of your Splitzy account within the App. If you notice any transactions that you do not recognize or that appear incorrect, you must contact us immediately.

9.4 You must not misuse our App. This includes:

• Avoiding unauthorised access methods: Do not attempt to access the App through any means other than the provided interface and instructions. For instance, do not use automated methods such as bots, robots, spiders, or scrapers without our permission.
• Ensuring the integrity of the App: Do not engage in activities that could disrupt, disable, overburden, or damage the App.
• Preventing malicious actions: Do not upload viruses, malware, or any other malicious code.

10. Your Limited License to Use the App

10.1 Our Services, including the App, comprise valuable software, technology, proprietary information, and other content that are protected by intellectual property rights and other legal protections. We grant you a personal, revocable, non-transferable, non-sublicensable, and non-exclusive licence to use the App solely for accessing our Services. Your use of the App must comply with these Terms as well as any applicable rules set by the app store provider (such as the App Store or Google Play).

10.2 We retain full ownership of the App and all related rights. You are granted no rights to our Services, including the App, beyond the limited usage rights outlined in section 10.1. Unless explicitly allowed by law or by Splitzy, you are prohibited from using, distributing, reproducing, modifying, copying, adapting, publishing, translating, creating derivative works from, transferring, loaning, renting, selling, publicly performing, or publicly displaying any part of the App, Services, or related platform or software. Additionally, you may not reverse engineer, decompile, disassemble, or attempt to extract the source code of the platform or software.

11. About the App

11.1 We may release software updates for the App through the App Store or Google Play from time to time. In some instances (such as when security risks are identified), you may be required to install the updated version and accept any new terms before continuing to use the App.

11.2 Except as explicitly stated in these Terms, we make no specific guarantees regarding the App. This includes no commitments regarding the content within the App, its specific functionalities, accuracy, reliability, availability, or its ability to meet your specific needs. We do not guarantee uninterrupted access to our Services, and there may be times when we need to temporarily suspend the App's functionality. While we strive to restore access promptly, we cannot guarantee that the App will be free from bugs, viruses, or other defects.

11.3 Splitzy may process personal data as part of providing the App. By using the App, you consent to Splitzy processing your personal data for purposes such as:

• Security: Verifying your identity to access the App.
• Performance: Facilitating services like enabling users to search for and transact with other users.

12. Respecting Others' Rights

12.1 We respect the rights of others and expect you to do the same. You may not use our Services, including the App, in a manner that infringes or violates Splitzy's or anyone else's copyright, trademark, or other intellectual property rights, or that otherwise breaches applicable law.

13. Liability

13.1 We do not seek to exclude or limit our liability to you in cases where such exclusion or limitation would be unlawful. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors, as well as liability for fraud or fraudulent misrepresentation.

13.2 You are responsible for any loss or damage that we suffer as a foreseeable result of your breach of these Terms, failure to comply with applicable law, or misuse of our Services. If your actions lead to any losses, claims, costs, or liabilities, you agree to compensate and hold us and our affiliates harmless for your breach of these Terms or any applicable law, or for your misuse of our Services.

13.3 Neither you nor we will be liable to the other for:

• Any loss or damage that is not foreseeable.
• Any loss or damage that is not directly caused by your or our respective actions or omissions.
• Any loss or damage resulting from circumstances beyond your or our respective reasonable control.

14. Complaints

14.1 If you have a complaint regarding Splitzy's services, please reach out to us via email at hello@splitzy.me. We take complaints seriously and will work to address your concerns as promptly as possible.

15. How to Close Your Account

15.1 Closing Your Account: You can close your Splitzy account at any time by contacting Customer Support through the App or by emailing us at hello@splitzy.me. Before closing your account, please ensure there are no outstanding funds in your Splitzy account, as it cannot be closed with a balance. You will need to withdraw all remaining funds. Upon account closure, the following restrictions will be applied to ensure that other users cannot interact with the deleted account:

• A deleted user cannot be searched by other users.
• Payments cannot be made to a deleted user.
• Requests for payment cannot be made to a deleted user.
• A deleted user cannot be added to any group.
• Any existing payment requests made by the deleted user will be hidden from other users' Requests tabs.
• All payment links created by the deleted user will expire, and others attempting to make payments using these links will see an expiration message.
• Payments made to or received from a deleted user will still appear in the Activity tab of the other users involved.
• Expenses and payments initiated by the deleted user will remain visible within any groups to which the user was a member.

16. Account Suspension, Blocking, and Closure

16.1 Ending These Terms with Notice: We may terminate these Terms and close your Splitzy account or any related Services by providing you with one month's notice. This notice period may be reduced if necessary.

16.2 Ending These Terms Without Notice: In certain circumstances, we may suspend or close your Splitzy account and terminate these Terms without prior notice. Such circumstances include, but are not limited to:

• Suspected criminal or fraudulent activity involving your account.
• Receipt of funds from other Splitzy accounts that we suspect are associated with fraudulent activities.
• Any use of your account that we, in our sole discretion, believe could harm our business or our users.
• Reasonable belief that you are in violation of applicable laws.
• Legal obligations requiring us to take such action.
• Reasonable belief that you have breached these Terms or exceeded any applicable limits.
• Provision of false information to us.
• Abusive behaviour toward Splitzy staff or other users.
• Failure to accept changes to these Terms.
• Suspension or cessation of all or part of the Services.
• Reasonable concerns regarding the security or unauthorised use of your Splitzy account.

16.3 Notification of Suspension: We are committed to notifying you in the event of a suspension. Whenever possible, we will inform you of any suspension and the reasons for it either before implementing the suspension or immediately afterward, unless providing such notice would compromise our security measures or be deemed unlawful. Once the reasons for the suspension no longer exist, we will lift the suspension and restore normal account operations as soon as reasonably possible.

16.4 Inactive Accounts: If you register for a Splitzy account but do not activate or use it within 12 months from the registration date, your account may become inactive, and we may close it. If your account is closed due to inactivity, you will need to re-register for a new account.

16.6 Termination of Terms: When these Terms are terminated, your access to the App will be revoked. All rights granted to you under these Terms will cease, and you must immediately delete or remove the App from your device.

17. Additional Information

17.1 No Waiver: Our decision to exercise discretion by not enforcing certain terms or overlooking breaches does not constitute a waiver of our right to enforce those terms or act on any violations, whether they occur now or in the future. Any delay or failure to enforce a term does not impair our ability to enforce that specific term or take action in response to any breach by you or any other party. Our right to enforce these Terms remains unaffected.

17.2 Data and Messaging Charges: The App may require data access and text messaging capabilities. You are responsible for any charges that may be applied by your mobile network provider for these services.

18. Definitions

"Business Day" refers to any day other than a Saturday, Sunday, or public holiday in England when banks are open for business in the United Kingdom.

"Personal Data" means any information that can be used to identify you personally, including the information you provide during registration (e.g., email address) and any data we collect as you use the App.

"Services" refers to the products, content, features, technology, functions, and services provided by Splitzy, including the App, our websites, and any other online, offline, or mobile products and services available on or through any platform or technology.

"User Content": Any content (such as text, photos, or data) that users create, submit, or share through the Services.

"Third-Party Services": Services or content provided by a party other than Splitzy, which may be integrated with or accessible via the Splitzy platform.

"Intellectual Property": Includes all patents, trademarks, trade names, logos, domain names, rights in design, copyrights, database rights, rights in know-how, trade secrets, and other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

"Account Information Services (AIS)": Services that allow users to access consolidated information on one or more accounts held by them with other financial institutions, accessible via the Splitzy platform.

"Payment Initiation Services (PIS)": Services that initiate a payment order at the request of the user regarding a payment account held at another financial institution.

"App Store" and "Google Play": Refers to the digital distribution platforms where the Splitzy App can be downloaded.

"Data Controller": The entity (Splitzy Ltd.) responsible for determining the purposes and means of processing Personal Data.

"Data Processor": Any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

"Fraud Prevention Agencies (FPAs)": Organisations that Splitzy may share user data with for the purpose of preventing fraud, money laundering, and other criminal activities.

"Cookies": Small files stored on a user's device that help in enhancing their experience by remembering preferences and activity.

"Personal Information": A broader category than "Personal Data," possibly including non-digital forms of identifiable information that are subject to the same protections under the law.